Water Leak? Sewer backup? No water coming from the faucet? Other URGENT issues?
For problems that require immediate response, please call us 24/7 at (281)290-6500, option 2, or toll free at (855) 290-MDS1.
If you have a problem with your bill, such as the amount of water used or a question about payment options, please call 281-290-6500 and select option 1. Office hours for Customer Care are 8:30 am – 4:30 am, Monday – Friday
*If you live in and receive water from the City of Houston, please call 311 or visit www.houstontx.gov/311.*
For less urgent issues
Feel free to email us at [email protected] or fill out the form below and one of our Customer Care representatives will get back to you as soon as possible (be sure to include your service address!).
*Note that submissions through the web site are only monitored during regular business hours (8:30 – 4:30). For urgent issues or for issues that need attention after hours or on the weekend, please call our 24 hour service line listed above.