FAQs Page

Payment Instructions 1. Paying by Mail – Remittance Address: Your Water District Name as it appears on your bill P.O. Box 3150 Houston, TX 77253-3150 2. Paying online using Credit/Debit Card or eCheck Register your account or pay as a guest Pay one time or every month CLICK HERE TO ACCESS THE SECURE PAYMENT PORTAL AND YOUR ACCOUNT INFORMATION (Credit/Debit Card = $3.50 per transaction, up to $300.00) (Credit/Debit Card = 2.65% per transaction, over $300.00) (eCheck = $3.50 per transaction) 3. Paying By Phone Payment using a live representative; please call (855) 270-3592. (Credit/Debit Card = $3.50 per transaction, up [...]

Click here to submit a service cancellation request. or Call us at (281) 290-6507 or toll free at (855) 290-MDS1 from 8:30 to 4:30 Monday through Friday. You will need: Current address or account number Forwarding address

Some accounts may be eligible for enrollment in payment plans. Call us at (281) 290-6507 or toll free at (855) 290-MDS1 from 8:30 to 4:30 Monday through Friday to find out if you are eligible.

For analog meters, we have meter readers manually read your meter once a month. Smart meters are automatically logged. For information about how to read your own meter, click here. If you think your meter has not been read correctly, please contact us.

You have multiple options when deciding how to pay your water bill. Click here to visit our water bill page to review them all.

Click here to submit a new service application online. or Call us at (281) 290-6507 or toll free at (855) 290-MDS1 from 8:30 to 4:30 Monday through Friday. You will need: Lease agreement, listing agreement, or proof of ownership, and A valid Driver’s License

Water districts in the Gulf Coast Region are mandated by the State to have a Groundwater Reduction Plan. Many water districts join regional water authorities which are responsible for implementing the Groundwater Reduction Plan to reduce the use of ground water by converting to surface water. The costs associated with building and maintaining the surface water infrastructure are passed on to customers. Your Regional Water Authority fee is charged per 1,000 gallons of water used, as reflected on the front of this statement To learn more about your specific RWA, use the links below to visit their web sites. Central Harris [...]

Higher usage = higher bill Irrigation is the #1 reason usage increases during summer heat Irrigate grass and landscaping no more than TWICE per week. Most of us overwater. Adjust sprinkler heads so that you water grass, not the concrete. Upgrade to water conserving nozzles. Convert to drip irrigation for flowerbeds. Maintain your irrigation system by repairing leaks and knowing how to program the system. The more water you use, the higher the amount billed for the Regional Water Authority Fee.

Payments not received by the due date are considered delinquent. If you believe you have received a delinquent notice in error, please contact us.